Contact Us

Contact us

Q&A

How do you ship your chicks/eggs?

A: We ship day-old chicks via USPS Priority Mail Express and hatching eggs via USPS Priority Mail with specialized packaging. All shipments include:

Climate-controlled packaging
Supplemental heat/cool packs as needed
Absorbent bedding materials
“Live Animal” labeling as require

How long does shipping take?

A: Typical delivery times:

Chicks: 1-2 business days
Hatching eggs: 2-3 business days
All shipments depart our farm on [Day of Week] to minimize transit time.

Where do you ship to?

A: We currently ship to:
✔ All 48 contiguous U.S. states
✔ Alaska/Hawaii (additional fees apply)
❌ No international shipments at this time
[Optional: Add any state-specific restrictions if applicable]

When will I receive tracking information?

A: You’ll receive tracking:

Automatically via email within 24 hours of shipment
Also available in your account dashboard
Please check spam folders if not received

My tracking shows late delivery - what should I do?

A: If your shipment is delayed:

Contact USPS immediately at 1-800-ASK-USPS
Email our team at [email] with your order#
Follow our emergency care instructions (sent with tracking)
We maintain a 100% live arrival guarantee for eligible delays.